Terms and Conditions

We always go the “extra mile” and have a reputation for exceptional customer service. If you are at all unhappy, then please contact us and we will see what we can do to help. These are our general terms and conditions:

General Conditions: High5 is a limited company registered in England & Wales (Company no. 3020972) whose registered office is at H5 Ltd, Unit 4 Ash Court, Forest Business Park, Bardon, Leicestershire, LE67 1UD. High5 accepts no responsibility for and shall not be liable for any loss arising from non-availability of materials or delay or failure to deliver.

Content: High5 Ltd has taken care in the preparation of the content of this site. However, to the extent permitted by applicable law, High5 Ltd disclaims all warranties (express or implied) as to the accuracy of the information. Certain links in this site will lead to sites which are not under the control of High5 Ltd. Obviously, we are not responsible for the content of external sites.

Ordering: When placing an order you agree that the information given is accurate and complete. You will receive an acknowledgement email confirming receipt of your order with an Order ID: this email will only be an acknowledgement and will not constitute acceptance of your order. By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email and shall promptly refund any amount already paid to us. Note however, that we will always make our very best effort to supply you with the products listed in your order confirmation.

Tax Charges:  For orders made from the UK or the European Union, 20% VAT is added where applicable.

Returns: High5 Ltd is committed to providing the highest quality products and service to our customers. However, on rare occasions, products may be found to be in some way defective or unwanted. In keeping with our commitment to providing you with excellent service, we offer the following returns facilities:

Unwanted Products Ordered In Error: We will accept unwanted products for refund within 14 days of delivery, provided that the goods are in an unopened and re-saleable condition. Postage and packing cannot be refunded in this instance.

Defective Product or Products Shipped By High5 In Error: We will accept the return of defective products for full refund (including shipping) or replacement. Defective Product returns are by arrangement only. Please call 01509 835 873 for a Defective Product Return Number and advise on how to ship back to us.

We cannot accept liability for returned products damaged during transit, so you are advise to wrap the product adequately. Note that proof of postage is not necessarily proof of delivery, so you are advised to send your package by recorded delivery, registered post or courier.

These terms do not affect your statutory rights.

Privacy & Security: High5 does not disclose buyers’ information to any third parties. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies: The cookie settings on this website are set to “allow cookies” to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings then you are consenting to this.

Cookies are small text files that can be used by websites to make a user’s experience more efficient. This site does use some non-essential cookies, so we are legally obliged to inform visitors of their existence. These cookies do not track individual users or identify them, but are used to gain useful knowledge about how the site is used so that we can keep improving it for all users. We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the site. It counts the number of visitors and tells us things about their behaviour overall – such as the typical length of stay on the site or the average number of pages a user views.

The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

Our online ordering system uses a cookie to record a unique reference on your computing device so that we can keep track of your order as you use the system. This cookie, that’s saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous records that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won’t allow them then unfortunately you won’t be able to use our online store.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. More information about cookies, including how to block them or delete them, can be found on the ICO website.

Some third party cookies are set by services that appear on our pages. They are set by the operators of that service and are not in our control. They are set by Twitter, Facebook and Sharethis and relate to the ability of users to share content on this site.

If you have any queries about the use of cookies on this website please contact info@highfive.co.uk.