Delivery & Returns

How much is delivery?

Destination Spend up to £25 Spend £25 – £50 Spend £50+
UK £4 FREE FREE
Belgium £10 £10 FREE
France £10 £10 FREE
Germany £10 £10 FREE
Ireland £10 £10 FREE
Isle of Man £10 £10 FREE
Luxembourg £10 £10 FREE
Netherlands £10 £10 FREE

Shipping costs are calculated on the final price paid (after any discount is applied).

Where do we deliver?

We deliver to:

  • UK
  • Belgium
  • France
  • Germany
  • Ireland
  • Isle of Man
  • Luxembourg
  • Netherlands

For delivery costs, please see the ‘How much is delivery’ section above.

When do we deliver?

Our standard timescale from placing your order to receiving your delivery is 3 working days.

All U.K. Mainland order are sent using a next working day delivery service. However, there is a cut off time that may affect when you receive your package. For example, if you place your order at 5pm on a Friday, it will not be processed until the following Monday.

Delivery to some postcodes in Scotland and International deliveries may take longer.

The dispatch confirmation email will contain an estimated delivery date.

Delivery will be between the hours of 8am and 6pm, we are unable to confirm an exact time. All delivery timescales are subject to product and delivery slot availability. A signed acknowledgement of receipt will be required.

How do we deliver?

We use 3 different couriers for U.K. Mainland deliveries, if your order is under 1kg in weight and consists of 1-2 small capsule products or single accessories; it will be sent via 1st Class Royal Mail. Anything larger than this will be sent using either Interlink Express or UK Mail.

If your order is sent via courier it will need to be signed for – normal delivery hours are Monday to Friday 8am-5pm however, you will receive a text message notifying you of your 1 hour delivery window on the day of delivery.

What if I’m not home to sign for my delivery?

If a receipt cannot be obtained, a card will be left with a contact number for you to collect the goods from the local courier’s depot or request another delivery date.

Before the dispatch of your goods, you may request special arrangements (for example, leave your package with a neighbour or another secure location of your choosing) which we will follow at your risk.

The goods will not be held by the local courier for longer than five days, after which, they will be returned to us to await your further instructions. You will be charged the couriers return carriage rates and later re-dispatch costs.

Need more information?

Check out our Terms of Sale.

 

CANCELLATION AND RETURNS

We are committed to providing the highest quality products and service to our customers. However, on rare occasions, products may be found to be in some way defective or unwanted. In keeping with our commitment to providing you with excellent service, we offer the following by way of cancellation and returns.

Can I cancel my order? If so, how much notice do I need to give?

You have the right to cancel your order within 14 days from the date on which the products are delivered to you without giving any reason (“Cooling-off Period”).

You can cancel your order during the Cooling-off Period by notifying us in writing (by email to info@highfive.co.uk or by post) and stating clearly that you wish to cancel your order and returning the products supplied, to: Sea View Way, Brighton, BN2 6NT, without undue delay, and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. You will bear the costs of returning the products to us.

For ease, you may wish to use the Model Cancellation Form set out below:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products:
Ordered on [*]/ received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate

To meet the cancellation deadline, it is sufficient for you to send your communication setting out your wish to cancel before the cancellation period has expired.

What happens if I cancel an order?

If you cancel your order by following the above instructions, we will reimburse to you all payments received by you (including, if applicable, the costs of delivery except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) in respect of the returned products.

Some conditions/exclusions apply – for further details see our Terms of Sale.

What if there’s a problem with the product?

We are under a legal duty to supply products that are as described, of satisfactory quality and fit for purpose. You have rights under the Consumer Rights Act 2015 in relation to the product. For more information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If you wish to exercise your legal rights to reject products we may require you to post them back to us but we will pay the costs of postage. Please call 01273 303 817 for a Defective Product Return Number and details on how to ship back to us.

Need more information?

Check out our Terms of Sale.