Standard UK Mainland Delivery:
- £2.99 for orders under £30.
- Free for orders £50 and over.
Next Day UK Mainland Delivery:
- £6 (available Monday to Thursday on orders placed before 1pm).
Jersey, Guernsey & Isle of Man:
- Flat rate of £16.99.
Delivery charges are calculated based on your final order total after any discounts are applied.
We currently deliver across the United Kingdom, including:
Please note:
We’re unable to deliver to P.O. boxes or shipping agent addresses.
Standard Delivery: Expect your parcel within 3–5 working days
Next Day Delivery: Order by 1pm Monday–Thursday for delivery the next working day*. Orders after 1pm Friday or over the weekend will be processed on Monday
Bank holidays/national holidays will affect delivery times
Deliveries are made Monday to Friday, between 8am and 6pm. We’re unable to guarantee an exact time slot, but you’ll receive updates from Evri, including a 2-hour delivery window.
*Next Day Delivery does not include Northern Ireland, Scottish Highlands or Off-Shore Deliveries.
All UK deliveries are handled by Evri, one of the UK’s leading parcel services.
Once your order is on its way, you’ll get an email from Evri confirming it’s Out for Delivery, along with your 2-hour time slot.
Want more control?
Download the Evri app to track your parcel, set delivery preferences, and leave
No worries - Evri doesn’t require a signature.
Instead, they’ll take a photo of your parcel at your door as proof of delivery.
If you haven’t selected a 'Safe Place', 'Preferred Neighbour', 'Pick-Up Shop', or 'Locker', your parcel will be returned to the depot and reattempted the next working day.
Please note:
If your parcel isn’t collected or redelivered within 5 days, it will be returned to us. A return charge may apply.
Check out our Terms of Sale.
We are committed to providing the highest quality products and service to our customers. However, on rare occasions, products may be found to be in some way defective or unwanted. In keeping with our commitment to providing you with excellent service, we offer the following by way of cancellation and returns.
You have the right to cancel your order within 14 days from the date on which the products are delivered to you without giving any reason (“Cooling-off Period”).
You can cancel your order during the Cooling-off Period by notifying us in writing (by email to info@highfive.co.uk or by post) and stating clearly that you wish to cancel your order and returning the products supplied, to: HIGH5, Sea View Way, Brighton, BN2 6NT, without undue delay, and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. You will bear the costs of returning the products to us.
For ease, you may wish to use the Model Cancellation Form set out below:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products:
Ordered on [*]/ received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
To meet the cancellation deadline, it is sufficient for you to send your communication setting out your wish to cancel before the cancellation period has expired.
If you cancel your order by following the above instructions, we will reimburse to you all payments received by you (including, if applicable, the costs of delivery except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) in respect of the returned products.
Some conditions/exclusions apply – for further details see our Terms of Sale.
We are under a legal obligation to supply products that conform with the Contract. Therefore, if the products delivered are not of satisfactory quality or do not conform to the description provided or any other terms set out herein upon delivery, you may cancel the contract and obtain a full refund (including a refund of the delivery charges for sending the items to you and the cost incurred by you in returning the item to us) within 30 days of the date of purchase by returning the products to us at: HIGH5, Sea View Way, Brighton, BN2 6NT.
We will not refund products which have been opened or tampered with or which have been consumed in whole or in part (unless the products are defective and such defect was only apparent on opening of the product). It is your responsibility to ensure products are returned in suitable packaging, we will make a deduction from the reimbursement of any items returned damaged if they are not suitably packaged.
Check out our Terms of Sale.
Deliveries & Returns were last updated on 12 June 2024.
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